{"id":4623,"date":"2024-02-13T18:04:30","date_gmt":"2024-02-13T17:04:30","guid":{"rendered":"https:\/\/www.garattonidario.com\/web\/?page_id=4623"},"modified":"2024-02-14T12:42:38","modified_gmt":"2024-02-14T11:42:38","slug":"faq-eng","status":"publish","type":"page","link":"https:\/\/www.garattonidario.com\/web\/faq-eng\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"

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PURCHASING INFORMATIONS<\/span>
\n<\/strong><\/h3>\n

[\/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1443415906747{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]<\/p>\n

What Shipping Methods are available?<\/strong><\/span><\/h5>\n

Garattoni Dario uses domestic courier shipments for Italy,
\nwhile it relies on UPS for International shipments.<\/span>[\/vc_column_text][vc_column_text]<\/p>\n

How long will it take to receive my product?<\/strong>\u00a0<\/strong><\/span><\/h5>\n

The product will be shipped upon receipt of payment and will be delivered on the Italian territory within 10 working days, while for International Shipments the delivery time may be up to 15-20 working days.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]<\/p>\n

Do you make international shipments?<\/strong><\/span><\/h5>\n

Garattoni Dario also ships its products outside the Italian territory, from the store you can check which states we carry out the sale and delivery of products.<\/span>[\/vc_column_text][vc_column_text]<\/p>\n

Returns & Exchanges<\/strong><\/span><\/h5>\n

Garattoni Dario accepts the return of the purchased product only in case the package is damaged or the wrong item is sent by the Company.
\nIn all other situations, a refund and the sending of new material is excluded.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365252231{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1707910402252{margin-bottom: 50px !important;}”]<\/p>\n

PAYMENT INFORMATION<\/span><\/h3>\n

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What payment methods are accepted?<\/strong><\/span><\/h5>\n

Garattoni Dario accepts secure advance payments such as:
\nPaypal – Credit Cards – Bank Transfer.
\nCash on delivery payments are not accepted.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1443415984332{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]<\/p>\n

Is Purchasing on this website safe?<\/strong><\/span><\/h5>\n

Garattonidario.com uses secure order handling codes in line with European security & privacy directives.
\nThe only payments accepted are Paypal – Credit Cards – Bank Transfer all gstiti optimally from the checkout area of our website.
\nSSL code (stands for Secure Sockets Layer), are used in our website to guarantee security (creates an encrypted link between a web server and a web browser) on every single order or visit.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1707910509354{margin-bottom: 50px !important;}”]<\/p>\n

ORDERS & RETURNS<\/span><\/h3>\n

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How to place an order?<\/strong><\/span><\/h5>\n

Ordering on garattonidario.com is very simple, just select your favorite product in the store section, and through special button put it in the order cart and follow the wizard procedures to get to the final order and its payment.<\/span>[\/vc_column_text][vc_column_text]<\/p>\n

Do I need an Account to place an order on the store?<\/strong><\/span><\/h5>\n

On garattonidario.com you do not need to create an account to purchase products, in case of any issues just notify Our Staff.<\/span>[\/vc_column_text][vc_column_text]<\/p>\n

Who should I contact if I have doubts or questions?<\/strong><\/span><\/h5>\n

Communicating with Our Team is easy:
\n> On WhatsApp via icon on the left side of the screen.
\n> Just send an email to info@garattonidario.com<\/strong><\/span><\/a><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]<\/p>\n

How can I cancel or modify my order?<\/strong><\/span><\/h5>\n

To cancel or modify an order, you will need to send an email to info@garattonidario.com<\/strong><\/span><\/a> and notify them of the cancellation or modification of the order no later than 48 hours after the order was placed.
\nOur Team will contact you via emailtelephone provided in the order for all relevant info.
\n<\/span>[\/vc_column_text][vc_column_text]<\/p>\n

Returns & Exchanges<\/strong><\/span><\/h5>\n

Garattoni Dario accepts the return of the purchased product only in case the package is damaged or the wrong item is sent by the Company.
\nIn all other situations, a refund and the sending of new material is excluded.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1707910749869{margin-bottom: 50px !important;}”]<\/p>\n

DEALER AREA
\n<\/span><\/h3>\n

[\/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1443415995655{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]<\/p>\n

Why do you need a password to view the Reseller Area?<\/strong><\/span><\/h5>\n

The Dealer Area is a specific area of the website designed specifically for Garattoni Authorized Dealer and companies that work with our brand.
\nWithin it are specific tabs reserved for Authorized Dealer only.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]<\/p>\n

Come posso avere la password di accesso all’Area Rivenditori?<\/span><\/span><\/span><\/strong><\/span><\/h5>\n

[vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365316112{margin-top: 75px !important;padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1707910199930{margin-bottom: 50px !important;}”] PURCHASING INFORMATIONS [\/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1443415906747{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text] What Shipping Methods are available? Garattoni Dario uses domestic courier shipments for Italy, while it relies on UPS for International shipments.[\/vc_column_text][vc_column_text] How long will it take to receive my product?\u00a0 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-boxed.php","meta":{"footnotes":""},"class_list":["post-4623","page","type-page","status-publish","hentry"],"lang":"en","translations":{"en":4623},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.garattonidario.com\/web\/wp-json\/wp\/v2\/pages\/4623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.garattonidario.com\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.garattonidario.com\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.garattonidario.com\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.garattonidario.com\/web\/wp-json\/wp\/v2\/comments?post=4623"}],"version-history":[{"count":10,"href":"https:\/\/www.garattonidario.com\/web\/wp-json\/wp\/v2\/pages\/4623\/revisions"}],"predecessor-version":[{"id":4762,"href":"https:\/\/www.garattonidario.com\/web\/wp-json\/wp\/v2\/pages\/4623\/revisions\/4762"}],"wp:attachment":[{"href":"https:\/\/www.garattonidario.com\/web\/wp-json\/wp\/v2\/media?parent=4623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

To request the access password you need to send an email to info@garattonidario.com<\/a><\/strong><\/span> and provide all of your company’s infomation so that we can verify it and provide you with access to the Dealer Area.
\nOur Team will contact you via email or telephone provided in the order for all relevant info.
\n<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"